Terms
Terms of service for buyers and providers.
These terms outline marketplace participation standards, responsibilities, billing rules, and enforcement expectations for all users of CybersecurityMatch.
Last updated: March 13, 2026
Core terms
Marketplace expectations
Participation standards for buyers and providers.
Buyer responsibilities
3
Provider responsibilities
3
Use and billing rules
Guidelines for acceptable use and subscription terms.
Acceptable use rules
3
Billing rules
4
Dispute and enforcement flow
Processes for violations, disputes, and remediation.
Enforcement pillars
3
Dispute steps
4
Key definitions
Buyer
Organizations submitting requests for cybersecurity services or provider matching.
Provider
Approved MSP or MSSP partners delivering services to matched buyers.
Marketplace
The CybersecurityMatch platform, workflows, and routing services.
Buyer responsibilities
- Provide accurate scope, budget, and timeline information during request submission.
- Engage shortlisted providers promptly to preserve routing and scheduling efficiency.
- Maintain confidentiality for provider proposals and shared delivery details.
Provider responsibilities
- Respond to qualified opportunities within agreed response windows.
- Maintain certifications, service readiness, and profile accuracy.
- Protect buyer data and follow marketplace privacy and security requirements.
Account security
- Maintain secure credentials and authorized access controls.
- Notify CybersecurityMatch of suspected misuse or unauthorized access.
- Keep profile information and contact routing details accurate and current.
Usage and billing rules
What is permitted and how billing works.
Acceptable use
- No spam outreach or resale of lead or provider data.
- No misrepresentation of certifications, services, or delivery capacity.
- No unauthorized access or attempts to bypass role-based platform controls.
Subscription and billing
- Provider subscriptions renew monthly unless canceled before the next billing cycle.
- Plan terms define opportunity volume and available workflow capabilities.
- Non-payment may suspend access to new opportunity routing until resolved.
- Buyers are not charged for request submission or provider introduction.
Enforcement model
Quality enforcement
Response behavior, acceptance patterns, and trust signals influence provider routing eligibility.
Compliance enforcement
Framework claims and delivery fit are reviewed through onboarding and periodic quality checks.
Security enforcement
Misuse, access violations, or data handling breaches may trigger account restrictions.
Service limitations
- CybersecurityMatch does not guarantee provider availability or commercial outcomes.
- Providers remain responsible for service delivery, contracts, and scope agreements.
- Platform availability may vary based on maintenance or operational requirements.
Intellectual property
- Platform content, workflows, and templates are owned by CybersecurityMatch.
- Users may not copy, resell, or reverse engineer platform materials.
- Provider and buyer content remains owned by the submitting party.
Dispute and resolution flow
- Contact support with clear details, timeline, and affected workflow references.
- Our operations team reviews logs, routing history, and agreement context.
- Corrective actions may include remediation steps, access changes, or account updates.
- Severe or repeated violations can result in suspension or removal.
Termination and suspension
- Accounts may be suspended for violations of acceptable use or security policies.
- Providers may cancel subscriptions by providing notice before renewal.
- Historical records may be retained for compliance and operational integrity.
Governing terms
- Governing law and venue are defined in your order form or subscription agreement.
- If no order form exists, contact support for the applicable jurisdiction.
- Any disputes are handled according to the dispute resolution process above.
Questions?
Reach out for terms clarification or support.
Contact the team if you need details on participation standards or account eligibility.
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What you get
- AI-qualified leads scored for budget, urgency, and compliance.
- Provider shortlists with verified certifications and references.
- Scheduling workflows with smart reminders and follow-up.
- Live conversion analytics and quality trend insights.
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